Privacy policy

Privacy Policy
Last updated: 8 April 2025

1. General

1.1 TYB Food Co. Pty Ltd ACN 645 439 685 and its related entities (FroPro, we, us, our) are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable privacy laws.

1.2 This Privacy Policy may change at our discretion. The most recent version is available at: https://fropro.com.au/privacy-policy/. If material changes are made, we will post a notice on our website alongside the updated Policy.

1.3 Terms used in this Policy:

  • Customers: Individuals at businesses who engage us for goods and services.
  • Suppliers: Individuals or business representatives who supply us with goods or services.
  • Visitors: Individuals who interact with us via our website or social media, or who make enquiries electronically.
  • Applicants: Individuals applying for employment or other engagements with us.
  • Entrants: Individuals entering trade promotions or competitions.

1.4 You may belong to more than one group listed above. If so, multiple sections of this Policy may apply to you.

2. What Personal Information We Collect

2.1 The types of personal information we collect depend on your relationship with us. This may include:

  • Name, address, email, social media handles, commentary or opinion, and other relevant collaboration or service-related information.

2.2 Customers: We may collect your business name, ABN, contact details, address, position, and communication preferences.

2.3 Suppliers: We may collect business details, ABN, bank details, and contact information including your role and position.

2.4 Visitors: We may collect information about your website use, device details (including IP address and location), cookie data, and any content you interact with or tag on our social media platforms.

2.5 Applicants: We may collect your CV, application details, references, interviews, test results, certifications, and documentation proving your right to work in Australia.

2.6 Entrants: We collect data needed for promotion entry such as contact and social media details, as well as any other personal information submitted via forms or campaign interactions.

2.7 If you do not provide required information, we may be unable to deliver goods, services, process job applications, or validate competition entries.

3. How We Collect Your Information

3.1 We collect personal information directly from you via in-person meetings, emails, phone calls, forms, social media, and other interactions.

3.2 We may also collect information from third parties when required or permitted by law. These may include:

  • Customers/Suppliers: Public registries (ASIC, ABR).
  • Visitors: Technology providers, social media.
  • Applicants: Referees, educational institutions, testing providers, and recruiters.
  • Entrants: Authorised representatives submitting entries on your behalf.

3.3 We will only collect sensitive information with your consent or as permitted by law.

3.4 If you provide information about others, you must have authority to do so and ensure those individuals understand how we will use their data.

4. Why We Collect, Use and Disclose Information

4.1 We collect, hold, use, and disclose your personal information to:

  • Establish, manage, or terminate our relationship with you.
  • Deliver goods and services.
  • Update or de-identify your information as necessary.
  • Fulfil legal and contractual obligations.
  • Analyse customer and supplier needs.
  • Conduct market research and gather feedback.
  • Manage supplier relationships.
  • Enhance website and service personalisation.
  • Evaluate applications and conduct recruitment.
  • Administer competitions and promotions.

4.2 We may also use your information to:

  • Send marketing communications (opt-out available).
  • De-identify data for analysis and service improvement.
  • Fulfil any specific purpose identified during collection.

5. Disclosure of Personal Information

5.1 We may disclose your personal information to:

  • Related entities.
  • Our staff, contractors, and service providers.
  • Government bodies where required.
  • Entities involved in promotions (entrants only).
  • Technology and marketing providers (e.g., Google, Klaviyo).
  • Professional advisers (e.g., lawyers, accountants).
  • Any third party you consent to.
  • Entities as permitted or required by law.

5.2 In the event of a business restructure, personal data may be transferred to new owners as part of the business assets.

6. Third-Party Content

6.1 Our website and platforms may feature third-party content, including links, apps, and embedded media.

6.2 While we strive to work with reputable third parties, we do not control their privacy practices. You should review third-party privacy policies before engaging with their content.

7. Use of Cookies

7.1 Our website uses cookies to personalise your experience, track usage, and improve performance.

7.2 Third-party services (such as Google) may also use cookies to collect user data, geolocation, and session statistics. Their use of information is governed by their respective privacy policies.

7.3 You can manage cookies in your browser settings, but disabling them may affect your experience on our site.

8. Direct Marketing

8.1 We send marketing messages only with your consent.

8.2 You can opt out at any time by following the unsubscribe link in emails or contacting us.

8.3 We do not sell or rent your personal data and comply with anti-spam laws including the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth).

9. Overseas Disclosure

9.1 Some service providers are located overseas, including:

Microsoft, Amazon Web Services, Meta, Alphabet Inc. (USA) Shopify (Canada)

9.2 We take reasonable steps to ensure appropriate security and limited use of your information by overseas providers.

10. How We Store and Protect Information

10.1 We store information both in electronic and physical forms, primarily using platforms like Klaviyo and Google Drive.

10.2 Security measures include:

  • Restricted access.
  • Secure servers and storage.
  • Contractual obligations with third-party providers.

10.3 We retain personal information for a minimum of seven years unless otherwise required by law.

10.4 Please be aware that data transmission via email or the internet may not be secure unless otherwise noted (e.g., encrypted forms).

11. Access and Correction

11.1 You may request access to or correction of your personal information by contacting us at:

Email: marketing@fropro.com.au

11.2 There are no standard charges for access or correction, but admin fees may apply with notice.

11.3 We aim to respond within 30 days. If your request is denied, we will explain why and advise you on further steps.

11.4 We may request identification to confirm your request is valid.

11.5 If any information we hold is incorrect or outdated, please contact us to request a correction.

12. Complaints

12.1 If you have concerns about our privacy practices, contact us first at the details above.

12.2 If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner:
www.oaic.gov.au/privacy/privacy-complaints

13. Further Information

13.1 For further details or questions regarding this Policy, please contact our Privacy Officer at: marketing@fropro.com.au

13.2 More information on privacy in Australia is available at: www.oaic.gov.au